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FAQ

 

Is my personal information secure?

When you place an order through our store you can feel protected with every transaction.   We utilize Shopify to ensure that all of our stores are PCI compliant and ensure that your payment info and personal data is protected.  


How do I determine the sizing for my shirt?

We use made in the USA, premium quality, 100% pre-shrunk cotton for our garments. To ensure your sizing meets your expectations please reference this sizing chart.


Short Sleeve/Long Sleeve Bayside 5040/6100)

Garment Specifications

S

M

L

XL

2X

3X

4X

Bust 1" Below Armhole

18

20

22

24

26

28

30

High Point Shoulder Length

26

28

29

30

31

32

33


Hoodie/Crew(Bayside 960/1102) 

Garment Specifications

S

M

L

XL

2X

3X

4X

Bust 1" Below Armhole

20

22

24

26

28

30

32

High Point Shoulder Length

27

28

29

30

31

32

33


Can I change or cancel my order?

In an effort to get your order to you as quickly as possible, we begin creating it as soon as your order is submitted. Orders cannot be changed or canceled as they are immediately sent to production. Please check your order for accuracy before submitting. 


What’s your return policy?

Due to the custom nature of our product it is important that you carefully review your order prior to submitting it.  We guarantee the quality of our product. We will replace any defects or errors on our part at no charge, but we do not accept returns or exchanges for your incorrect selections of items, sizes, designs, spelling, etc. If you have any questions while placing an order, please contact us so we can make sure that your order is accurate.


What image quality is accepted?

The higher the image quality, the better the print. We strongly recommend 300dpi (dots per inch) or higher. If you have questions please contact us before placing your order. 


When will my order be printed and shipped?

Covid-19 has created a 5-7 business day delay. Delivery dates depend on your selection during checkout. 

Our delivery methods are listed below and include production and shipping time:
Standard delivery estimated in 12-14 business days
Preferred delivery estimated in 8-12 business days
Rush delivery estimated in 7-10 business days
Shipments to Alaska and Hawaii will take longer than the typical mainland transit times and are estimated to be delivered within 13-19 business days.

Delivery times are not guaranteed.


How can I track my order?

You will receive an order confirmation via email upon placing your order. Once your order is printed & packed, you will receive a second email that includes a tracking number with a link so you can follow the delivery status of the package.


Order & Delivery Issues:

If there are any issues with your order, you have 30 days from the date of shipment to contact our team to address your concerns. Kindly note that we are not responsible for any damages to any merchandise once the item has been worn or washed.

 

Image Recommendations

We recommend using high quality images from your camera roll or image library, selfies and group close ups look best. Please only upload images you own or have the authority to use. If you would like more detail on as to what images aren't allowed please visit Section 7 of our Terms of Use.


For all inquiries, please contact us at misupport@gopcustom.com. Our support team will respond to all inquiries as soon as possible between the hours of 8am-8pm EST, Monday-Friday.